Returns and Refunds Policy
We want you to love your InDIGInis item as much as our makers loved creating it! To keep things fair and sustainable for our independent creative community, we operate on a 5-Day Happiness Promise.
The 5-Day Happiness Promise
Please notify your maker within 5 calendar days of receiving your package by logging a return, exchange, or refund via info@indiginis.co.za. Because our items are crafted in small, limited runs, requests logged after 5 days cannot be accepted.
Return & exchange rules
| Scenario | Solution | Shipping responsibilities |
|---|---|---|
| Changed mind / not quite right | Store credit or exchange (must be unworn, unwashed, and in original state/packaging) | Buyer covers return & new delivery costs |
| Sizing issue | Size exchange | Buyer covers return & replacement delivery costs |
| Wrong item received | Replacement with the correct item | Maker covers all courier costs |
| Sale items | Final sale | Non-refundable / non-exchangeable |
How to start a return
- Email info@indiginis.co.za to log a return or refund.
- Provide your order details: include your order number, clear photos (for damaged or incorrect items), and your preferred resolution.
- Damaged in transit? If your item arrived damaged from the courier, please log a dispute the same way and we’ll take it up with the courier.